ClearSupport Direct
Provided directly by Clearswift's global Support teams,
ClearSupport Direct is a comprehensive support package designed to protect
the value of your investment in our content security products. It ensures
that your Clearswift products will always provide your network with the
most advanced protection available, safeguarding your organization against
electronic threats long after initial installation.
At Clearswift, we continuously work to develop solutions
and services that provide outstanding value to our customers. With ClearSupport
Direct, we have once again raised the standard to deliver a truly unique
service by which other vendors will be measured. ClearSupport Direct includes
all the standard features you are entitled to expect from a support contract
- such as telephone and email support, free upgrades etc - but what makes
it truly special is the host of newly designed services and tools that
we are offering, free of charge, as part of this package.
The value of ClearSupport Direct
ClearSupport Direct delivers real value throughout the product ownership
lifecycle, from product implementation right the way through to on-going
maintenance and upgrades.
Telephone and email assistance
Teams of highly skilled technical engineers and specialists at support
centers can perform in-depth diagnostic and trouble-shooting procedures
over the phone or email. Working in multi-skilled units, they are trained
to resolve issues as quickly as possible. If the problem cannot be resolved
by conventional methods, then, if agreed, a real-time remote connection
to your system can be made. ClearSupport Direct telephone and email assistance
features:
- Assessment and priority categorisation of Incidents
- Real time problem diagnosis and resolution
- Timely alerts and configuration advice to tackle the latest threats
- Guidance notes and alerts on product enhancements
- Access to discussion forum
Upgrades and patches
We continue to develop enhancements and solutions to keep your deployments
100% up-to-date. Major software upgrades provide our products with additional,
added-value features.
- Access to all major upgrades, release notes and downloads for up-to-the-minute
protection for your content security solution
- Upgrade problem diagnosis and resolution
Hands-on help and advice
- Unrestricted access to installation guides
- Technotes for self-help problem resolution
- Installation configuration problems diagnosis and resolution
Additional tools
- Utilities and plug-in solutions
- Online knowledge base and Tech Notes: password access to our extensive
library of technical data helps to resolve known issues quickly
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