Support Options

Serving the customer, making the technology work.

Our Support organization is dedicated to protecting our customer's investment, ensuring ongoing and consistent operational capabilities and attaining the highest levels of satisfaction through the delivery of professional and highly responsive services.

To meet your distinct business requirements, we provide four service options:

A Premium service offering, a highly intimate service, delivering additional value add services through a Support Account Manager, inclusive of best practice consultation, on-site support days and regular on premise service reviews, in true partnership with our customers.

An Advanced service offering, recognizing the business critical nature of Clearswift solutions, delivering enhanced support capabilities including automated service monitoring and reporting and regular service reviews, to further secure consistent operational availability through a more proactive level of support.

A Standard Plus offering, a highly reactive service with a proactive element, providing an additional level of support with proactive alerts and system monitoring/trending capabilities.

A Standard service offering, a highly reactive and responsive 24*7 service, enabling Clearswift to take immediate ownership of reported issues, providing full visibility of progress and status through the end-to-end management of incidents.

Click here to download the Clearswift support and services guide